FAQ

How can I reach the customer support team?

1. Xubster.com has an efficient customer service system that works from Monday to Friday.
2. If you have questions about the cloud hosting services, contact customer support via email ticketing on the company website.
3. You can also call a hotline available on the contact page.

Can I cancel my subscription?

1. You can cancel your premium subscription by contacting customer support.
2. However, according to the company’s general terms and conditions, users can waive their cancellation rights due to special rules guiding online payments.

Can I upload any file on Xubster.com?

1. You can upload different files, including your favorite music, video, or documents.
2. While uploading your files on the cloud platform, ensure you don’t infringe on Xubster’s terms of service.
3. You shouldn’t upload any content containing malicious viruses, pornographic, racist, or offensive content.
4. Any material that violates copyright infringement laws is also not allowed on the Xubster.com platform.

Can I resume my download after an internet or power interruption?

1. Xubster has a download resume feature for premium users.
2. If there’s a power outage or you lost your internet connectivity, you can resume from where you stopped.
3. Xubster premium users can also pause downloads if necessary.

How can I upload my files on Xubster?

1. Xubster has three methods for data upload.
2. You can upload your files via the file transfer protocol.
3. The file transfer protocol is very efficient for transferring very bulky files.
4. You can upload your files using a web browser.
5. Simply select the upload button on the dashboard and choose files to upload.
6. You can also use a remote browser to upload your files.
7. A remote browser uses a link to issue an upload command to the service provider from any location.